DUCHESS OF CAMBRIDGE JACKET

SHIPPING & RETURNS

WITHIN AUSTRALIA

Online purchases delivered to Australian addresses have a flat rate shipping fee of $10.00

For Online purchases delivered within Australia we prefer to use Australia Post Parcel service with online tracking. Customers will be notified by email when their order is dispatched.

Once dispatched, standard Australia Post Parcel provides Sarah Lloyd customers with a 2-5 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for metropolitan areas of Western Australia.

For customers requiring Australia Post Express Delivery, this option may be selected at checkout for a flat rate shipping fee of $20.00

Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay.

INTERNATIONAL

Please email customercare@sarahlloyd.com.au to enquire about individual shipping costs for international orders. 

For all deliveries outside Australia we use Australia Post Express Post International service which requires a signature upon delivery.

Once dispatched, Australia Post Express Post International provides Sarah Lloyd customers with a 3-7 business day delivery service between metro areas of major cities.

Sarah Lloyd cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.

Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay. 

RETURNS POLICY

SARAH LLOYD is happy to exchange or refund full price online purchases, with the following conditions: 

• All requests for item returns and refunds must be made to Sarah Lloyd in writing within 7 days of receipt of goods to: customercare@sarahlloyd.com.au
• Exchangeable, returnable or refundable goods must be approved for return with a Returns Authority (RA) number.
• All returned/exchanged goods must be in a saleable condition, with their original packaging and all tags attached.
• The goods have not been worn, damaged, washed or dry cleaned.
• You will have to cover the postage cost to return any garments to us. This includes any customs related costs for our international customers. Exceptions will be granted if SARAH LLOYD is at fault, for example for any faulty garments or dispatch errors.
• SARAH LLOYD will cover the cost of shipping the exchanged item.

Return forms will be emailed with a RA number once a request has been made. 

Return/exchange forms need to be filled out and sent with the items to the following address:

SARAH LLOYD
Parcel Locker 1012542485
Shop 13, 2A Vicar Street
COOGEE NSW 2034

Sarah Lloyd will not be responsible for any loss or damage of items on return shipping. We recommend using a reliable and traceable delivery method and taking note of your tracking number. Once the item(s) have been received by us, they will undergo review and once cleared, we can proceed with your exchange or refund. Refunds will be processed directly to the PayPal or Credit Card account used for purchase.

We do endeavour to process refunds & exchanges as soon as they are received but please allow 5 business days for returns to be processed.

SALE ITEMS & PROMOTIONAL PURCHASES

Unfortunately, we cannot accept returns on sale items or gift cards.

Any Online purchases made during promotional events such and during sale periods we only accept exchange to the same value. There are no refunds or credit offered on sale or promotional purchases. We kindly ask that you consider your items carefully before making a purchase.

DAMAGES & ISSUES 

Whilst we do our best to ensure all garments and orders that we send to our customers are in excellent condition, in the event that you receive an item that you believe is faulty or damaged, please contact us as soon as possible at customercare@sarahlloyd.com.au

We will always endeavour to repair or replace your item, however if we are unable to do so, we will provide a full refund.

HERE TO HELP

At SARAH LLOYD we understand the uncertainty of choosing the perfect style and fit when shopping online. With this in mind we’re here to help you in the following ways:

• Email customercare@sarahlloyd.com.au with any questions you have relating to style, fabrication, size and fit.
• Book an appointment to visit our design studio located in Sydney. Be professionally fitted and try on ready to wear and custom made designs. Appointments can be made via out appointments page online.
• Interstate and International shoppers can also request a virtual appointment to discuss styles and fit, both pre and post purchase. Please email customercare@sarahlloyd.com.au if you wish to book a virtual appointment.