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FREE SHIPPING FOR ALL ORDERS OVER $300 AUSTRALIA WIDE

DELIVERY & RETURNS

DELIVERY

WITHIN AUSTRALIA

Online purchases delivered to Australian addresses have a flat rate shipping fee of $10.00

For Online purchases delivered within Australia we prefer to use Australia Post Parcel service with online tracking. Customers will be notified by email when their order is dispatched.

Once dispatched, standard Australia Post Parcel provides Sarah Lloyd customers with a 2-5 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for metropolitan areas of Western Australia.

For customers requiring Australia Post Express Delivery, this option may be selected at checkout for a flat rate shipping fee of $20.00.

Once your order has been dispatched, please allow for 1-2 days delivery within Australia. 

Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay.

 

INTERNATIONAL

Online purchases delivered outside of Australia will incur a flat fee of $40.

For all deliveries outside Australia we use Australia Post Express Post International service which requires a signature upon delivery.

Once dispatched, Australia Post Express Post International provides Sarah Lloyd customers with a 3-7 business day delivery service between metro areas of major cities.

Sarah Lloyd cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.

Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay. 


RETURNS & EXCHANGES

Sarah Lloyd is happy to exchange or refund full price Online purchases, with the following conditions: 

  • All requests for item returns and refunds must be made to Sarah Lloyd in writing within 7 days of receipt of goods to: customercare@sarahlloyd.com.au
  • Exchangeable, returnable or refundable goods must be approved for return with a Returns Authority (RA) number.
  • The goods are in a saleable condition, in their original packaging with all tags attached.
  • The good have not been worn, damaged, washed or dry cleaned.
  • Once your request for return has been confirmed you will be sent a returns form. Please fill this out and return with the items to:

SARAH LLOYD
Parcel Locker 10125 42485
2A Vicar Street
Coogee NSW 2034


Sarah Lloyd will not be responsible for any loss or damage of items on return shipping. We recommend using a reliable and traceable delivery method and taking note of your tracking number.

Once the item(s) have been received by us, they will undergo review and once cleared, we can proceed with your exchange or refund. Refunds will be processed directly to the PayPal or Credit Card account used for purchase.

We do endeavour to process refunds & exchanges as soon as they are received but please allow 5 business days for returns to be processed.

SALE & PROMOTIONAL PURCHASES

Any Online purchases made during promotional events such and during sale periods we only accept exchange to the same value. There are no refunds or credit offered on sale or promotional purchases. We kindly ask that you consider your items carefully before making a purchase.

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